What black durian does

We transform business operations with innovative automation strategies tailored
to your unique challenges.

Data Analysis & Insights

Turn your data into actionable insights to drive better decisions and measurable business impact.

Digital Transformation

Move confidently from legacy systems to modern, digital-first operations.

Customer Journey Optimization

Create smoother, smarter customer experiences powered by automation and data insights.

Process Optimization

Assess and optimize your processes to remove bottlenecks and maximize productivity across your organization.

Workflow Automation

Streamline your processes with smart automation that reduces manual work and boosts operational efficiency.

AI Integration

Use AI to automate complex tasks, improve decision-making, and unlock the full value of your data.

Pick Yours

Industries we serve

Our automation expertise spans across multiple industries, each with their unique challenges and opportunities.

Startups & Tech

From CRM to finance to hiring, we build flows that scale with your growth.

Multi-Site Ops

Control operations across locations with centralized logic and real-time sync.

Agencies Teams

Streamline briefs, approvals, client onboarding, and get your weekends back.

F&B & Retail Chains

Connect POS, stock, orders, and dashboards — without a single spreadsheet.

How it works

At black durian, we follow a systematic approach to deliver tailor-made automation solution that transform your business operations and drive sustainable growth.

What

our Clients say

Gabe Romero

Project Manager @ Sony Electronics

‘Black Durian helped us strengthen the Alpha Universe platform with clear structure, solid automation, and reliable technical execution.
Member management, renewals, and secure payments are now smoother and easier to manage. The collaboration set a new standard for how we engage with our creator community.’

That’s the ‘Wow’ Black Durian effect!

Elvire Cahu

Supply Chain Director, Hong Kong

‘Black Durian built exactly what we needed: fast, clear, and flexible!’

Smart builds. Smooth teamwork. That’s the Black Durian effect!

Manon Dubois

COO @ SyncMusic.Rocks

‘Black Durian’s CRM team just gets it. No need to explain Dynamics. They’re fast, sharp, and always on point.’

Expert support. Zero headaches. That’s the Black Durian effect!

Ready to Transform Your Business?

Let’s discuss how our automation solutions can help you achieve
unprecedented efficiency and growth.

Our Services

Frequently asked questions

Get answers to common questions about our services and approach.

How long does implementations typically take?

Project timelines vary depending on the scope and level of complexity.
A focused engagement, such as improving a process, developing a workflow, or designing a strategic framework, can be completed in a few weeks.
Broader transformations involving multiple teams, systems, or layers of change generally take several months.
At Black Durian, we define a clear timeline after the discovery phase, ensuring expectations and milestones are aligned before we start.

How do you ensure a smooth transition during the implementation phase?

We use a structured, phased approach designed to minimise operational disruption.
Before introducing any change, we thoroughly assess your current processes, identify potential risks, and plan implementation steps accordingly.
We validate in controlled environments, align with stakeholders, and integrate improvements progressively, ensuring continuity while your organisation evolves.

Can your solutions integrate with our existing tools and processes?

Yes.
Black Durian’s consulting methodology is built around adapting to your reality.
We don’t impose new tools or systems; instead, we design solutions that fit seamlessly into your existing workflows, whether you rely on CRM/ERP platforms, custom software, spreadsheets, or hybrid operations.
Our goal is to enhance what already works and modernise what doesn’t, without forcing unnecessary change.

How do you track progress and validate continuous improvement over time?

We assess impact through a combination of measurable improvements and qualitative insights. From the beginning of the engagement, we define clear success indicators together. These may include gains in operational efficiency, reduction of manual workload, better alignment across teams, enhanced process reliability, or tangible business outcomes such as cost optimisation or increased capacity. Throughout the project, we continuously track progress, validate assumptions, and gather stakeholder feedback to ensure the solution delivers meaningful and sustainable value.

Unleash

the FULL Potential

of

Automation

with

Black durian